Frequently asked questions
Applying for a loan
What can I use Grow America small business loans for?
Our loan programs are flexible and can provide funding for nearly any business need—from hiring employees and purchasing equipment to acquiring real estate.
What will my interest rate and repayment term be?
Your interest rate and repayment term will be customized for your business. Your lender will discuss these factors with you as part of the loan application process. Grow America offers highly competitive interest rates and loan terms of up to 25 years, which results in affordable monthly payments for borrowers.
Remember to consider both your interest rate and term when evaluating loan options, as these factors together will determine the affordability of your monthly payment.
Is there a prepayment penalty?
There are no prepayment penalties for loans under 10 years. For loans with terms of 10 years or more, prepayment penalties are low and the penalty disappears after 3 years of repayment.
What fees will I pay?
Fees will be customized for your loan, and are very transparent and will be itemized for you. Grow America charges modest and customary fees. We do pass on fees that are required for loan closing, such as appraisals, liens, and required third-party reports.
What is Grow America’s loan qualification criteria?
Your lender will work with you one-on-one to discuss your business and financial situation and see if your request is a fit with one of our loan solutions. However, in general, if you answer “yes” to all or most of the following questions, your business is ready to take on debt:
- Is your business profitable (if not, can you show how a loan will help to turn that around)? Or, is your business a start-up with strong projections?
- Do you pay yourself a salary? If you do not, does your business generate enough cash and profits to pay you a livable salary?
- Are you current on all personal and business taxes?
- Can you comfortably pay any existing business debt or other loans?
What is the application process like and how long does it take?
- Step 1: To start the process with Grow America, submit an initial inquiry here.
- Step 2: After you submit an initial inquiry, your lender will let you know if you are pre-qualified for a loan in approximately 2 business days. If so, they’ll set up a one-on-one meeting to meet you and get a sense of how you’ll use the money and the basics of your business’s financial situation.
- Step 4: Your lender will then put together a customized application and document list for you based on your needs, guiding you along the way as to what’s required.
- Step 5: Your loan is approved and disbursed.
The length of the process greatly depends on your ability to provide the necessary documentation and respond to your lender’s questions. A typical loan process takes 45-60 days from application to funding.
What documents will I need to apply for a loan?
You will need to submit four basic documents to get started and submit a loan inquiry:
- Most recent business tax returns
- Most recent personal tax return
- Year-to-date business profit and loss statement (P&L)
- Personal financial statement (PFS), which is a summary of your total assets and liabilities. Grow America can provide a template for the required PFS or can provide you with access to its easy-to-use online platform so that you can complete the form
After reviewing these documents, your lender will provide you with a customized list of other documents and pieces of information that will be required to move forward.
How does the SBA 7(a) loan program work?
The SBA provides a guarantee for a portion of each 7(a) loan to Grow America, which increases the level of risk we are able to take on a loan. This means we are able to approve loans that fall outside the criteria for traditional bank loans and help both established and new businesses gain increased access to funding.
I’ve heard that SBA 7(a) loans are time consuming. Can you explain why?
We recognize that SBA 7(a) loans are rigorous, as the SBA requires a comprehensive application process and supporting documentation in order to provide the loan’s guarantee. This investment of your time is a tradeoff for longer terms and lower monthly payments. This supports your business’s growth in the long run and will help unlock access to other financing opportunities in the future.
How can I get in touch with Grow America?
To start the process for a new Grow America loan, please submit a loan inquiry here. If you are an existing borrower with a question about your account, email servicing@growamerica.org.
For existing clients and borrowers
Do I have to pay my loan back?
Yes, all loans must be paid back.
What can I use the money from this loan for?
When your loan is approved, the funds will be designated for specific purposes. Your approval documentation will outline how these funds are distributed. Money allocated as working capital provides flexibility to address various business needs, while all other funds must be used according to their approved designations.
How do I make my loan payments?
Your loan will be set up with autopay; payments will automatically be deducted from your chosen account.
What should I do if I miss a payment?
If you miss a payment, reach out to our team immediately to resolve the missed payment. If your business is experiencing temporary issues that will prevent you from making a timely payment, please contact us immediately to explore options and next steps.
Will my loan affect my credit score?
All loans are reported to the credit agencies and failure to make on time payments will be reflected on your credit report.
What should I do if I need more money?
If you need additional financing, please make sure to reach out to us at servicing@growamerica.org
Do I need to do anything other than paying my loan back in the future?
Yes, all loans have compliance requirements and you will be required to provide information to Grow America periodically.
Common items include annual tax returns, ongoing proof of insurance, and etc. Please reference your closing documents, which detail the information you are required to provide. If you are unable to locate the information, please contact us at servicing@growamerica.org
If I have an adjustable rate loan when will my rate change if the Wall Street Journal Prime interest rate changes?
If the Prime interest rate changes, the rate change will take effect on the first day of the first month of the quarter (e.g. January 1, April 1, July 1, October 1).
Loan account and payments
How do I check my current loan balance and payment history?
You can access your account details, including balance, payment history, and statements by contacting the loan servicing department or viewing your monthly statements.
When is my next payment due?
Your next payment due date is listed in your monthly statement. If you still aren’t sure what your loan payment date is, please contact the loan servicing department for clarification.
Can I make additional payments or pay off my loan early?
Yes, but please check your loan agreement for any prepayment penalties. Some loans allow early payments without fees, while others may charge a percentage of the outstanding balance. If you aren’t sure, contact the loan servicing department.
How do I set up or change auto-payments (ACH)?
Please contact the servicing department and we will send you an ACH authorization form to complete. You will need to return it along with a voided check.
Statements, documents, and records
How can I get a copy of my loan statement or payoff letter?
Please contact the servicing department. Payoff letters typically take 1–3 business days to process.
How can I get a copy of my loan agreement or amortization schedule?
These documents may be available in your Spark account portal. If they are not available there, please contact the servicing department and we will provide them to you.
Changes to business or contact info
I changed my business address or contact information. How do I update it?
Please notify the loan servicing department via email and provide documentation such as an updated business license, utility bill, or business lease agreement.
What happens if my business ownership structure changes?
Business ownership or legal structure changes must be reported immediately, as they may affect your loan terms. This requires a review and approval before finalizing any changes. Please contact the servicing department if there are any legal changes to your business.
Financial reporting and covenant compliance
Am I required to submit financial statements regularly?
Yes. Your loan agreements require annual or quarterly submission of financial statements, tax returns, updated debt schedule, and other financial information as needed.
What financial rules (covenants) do I need to follow for my loan, and how do you check them?
The rules vary but might include things like making sure you earn enough to cover your payments, not taking on too much debt, or keeping enough cash on hand. We’ll review your financial statements once or twice a year to make sure you’re meeting these requirements.
Loan modifications, extensions, and restructures
Can I delay/defer loan payments or change my loan terms?
Yes, depending on your situation and specific loan policies. Contact the servicing department to start the review process.
How do I request a loan extension or renewal?
Please notify the servicing department in advance, typically 60–90 days before your loan term is scheduled to end. You will need to provide updated financials and undergo a financial review.
What if I am struggling to make payments?
If you’re having trouble paying your loan, please contact the servicing department immediately. Early communication can open up options such as restructuring, payment plans, or temporary relief.
Insurance and taxes
Do I need to maintain insurance on the collateral for my loan?
Yes. The loan agreement requires you to keep any insurance policies that were required during the closing process active. This may include active property, liability, worker compensation, and/or life insurance.
What happens if my insurance expires?
If your insurance policy expires, you will be in default under your loan agreement. We may then buy insurance for you and charge you for it. This insurance usually costs more than regular insurance and only protects us, not you.
Do I need to send proof of property taxes being paid?
In many cases, yes, especially for loans secured by real estate. Please submit paid tax receipts annually or as requested.
How do I request release of hazard insurance proceeds on a claim?
Contact our servicing department and send us proof that the property has been fixed or replaced and that no one else has a lien on it.
What happens if the person covered by the life insurance policy dies?
We’ll use the life insurance payout to pay down what you owe on the loan.
Collateral and UCC filings
When will the UCC lien on my loan be released?
Can I sell or refinance the collateral securing my loan?
Customer support and disputes
Who do I contact if I have a question about my loan?
Contact the servicing department or call the servicing department’s main line listed on your statements and your closing package.
Email: servicing@growamerica.org
Phone: 1-800-501-7489 option 2.
What should I do if there is an error with my loan account or payment?
Please report the issue to the servicing department in writing as soon as possible. Include supporting documentation to help us look into the issue quickly.
Loan default
What counts as a loan default?
You’re in default of your loan if you miss payments, break the loan rules (covenants), file for bankruptcy, lose or damage your collateral, or don’t provide us with the financial documents we need when we request them.
What are the consequences of defaulting on my loan?
Consequences may include late fees, requests to pay back your loan more quickly or immediately, legal action, seizure of collateral, and damage to your credit.
End of loan term
What happens when my loan term ends?
You need to pay off what you owe or get a new loan before the end date. If you can’t pay it off or get a new loan from another lender, please let us know 60-90 days ahead of time.
Can I refinance my existing loan with Grow America?
Yes, subject to underwriting approval. You may need to submit updated financials and go through a streamlined application process.
For referral partners
What type of small businesses qualify for Grow America loans?
Grow America specializes in lending to small businesses that fall just outside of traditional banking criteria. Because we take a common sense approach to credit, we can work with businesses that do not meet specific criteria related to collateral, credit score, and other factors when the business demonstrates significant strength in other areas.
How can I refer a small business to Grow America?
To refer a business to Grow America, simply submit information via this form and we will contact you with next steps.
What happens after I refer a business to Grow America?
Once you refer a business to our team, we’ll take it from there and you will have real-time access to a dashboard that shows the progress of the referred loan as it moves from inquiry, to underwriting, to closing.
Does Grow America participate in deals?
Grow America can partner with your financial institution to structure deals that minimize risk while maximizing financing options for your customers. If only certain aspects of a deal meet your lending criteria, Grow America can provide supplemental financing for the portions that fall outside your parameters. This creates a win-win situation: your bank maintains its lending standards while your customers receive the full funding they need.
Do you work with brokers?
Yes, Grow America partners with brokers to provide financing options for their customers. However, we do not provide commissions to brokers for closed deals.
What should I do if I need more money?
If you need additional financing, please make sure to reach out to us at servicing@growamerica.org
Do I need to do anything other than paying my loan back in the future?
Yes, all loans have compliance requirements and you will be required to provide information to Grow America periodically.
Common items include annual tax returns, ongoing proof of insurance, and etc. Please reference your closing documents, which detail the information you are required to provide. If you are unable to locate the information, please contact us at servicing@growamerica.org
If I have an adjustable rate loan when will my rate change if the Wall Street Journal Prime interest rate changes?
If the Prime interest rate changes, the rate change will take effect on the first day of the first month of the quarter (e.g. January 1, April 1, July 1, October 1).
Ready to move forward with a small business loan?
Apply for a loan with Grow America today, and you could receive a conditional approval within 10 business days.
